How we collect and store information about you We collect and store information about you in a couple of different ways.
Information you provide to us directly You may get in touch with us to make an enquiry, or to book a self-catering holiday let either over the phone or online via our website. When you’re using our website, we may collect personal information using what’s known as cookies (see below) and other methods of tracking. This means we’ll receive information regarding the type of device you’re using to access our site, and the settings on your device.
The personal information we collect We collect, use and then store securely the information detailed below: Your name Your email address Your address and contact details (mobile number and/or landline) Details of your booking (including the number of guests in your party) Your bank or payment details where you’ve provided these to make a payment Any queries or requests you’ve submitted to us Any other personal information you’ve provided to us
How we use your personal data We’ll use your personal information in the following ways: Take bookings for your stay as a guest in Ty Haf Keep a record of your relationship with us Contact you regarding your booking Respond to any complaints or queries you have Send correspondence to you Display content that is suitable for the device you’re viewing our website on (such as a smartphone, tablet or PC) To meet legal obligations, such as fulfilling a contract with you, or our obligations to regulators, government and/or bodies of law enforcement Establish, enforce or defend legal claims How we protect your information We ensure that the appropriate technical and organisation safeguards are in place to protect your personal data. This includes using a secure network.
Sharing your information with other organisations We’ll never pass or sell your information onto third parties.
Keeping your information updated We will not use information from external sources to keep our records updated. If you wish us to note any changes to the information you have given us, you must advise us accordingly.
How long we keep hold of your data How long we keep hold of your personal data is determined by both legal and operational considerations. As an example, we’re required to keep some of your information for tax purposes. We must therefore keep your information for 7 years from the completion of your last booking with us.
Your rights According to UK data protection law, you have rights over any personal information that is held about you. We’ve broken these down for you below:
The right to access your personal information It’s your right to request access to any personal data we hold about you. It’s also your right to request a copy of that information from us - which we will provide to you unless legal exceptions dictate otherwise. If you wish to access your information, you may send a written request to Mike Tomkinson, 11 Oakland Vale, New Brighton, CH45 1LQ. . The right to have incorrect personal information corrected It’s your right to get any inaccurate or incomplete information we hold about you amended. If you think the information we hold about you might be wrong or incomplete, just provide us with the details (using the details mentioned above) and we’ll investigate and correct any inaccurate information.
The right to restrict use of your personal information It’s your right to ask us to restrict the processing of some or all of your personal information if: Some information we hold about you is incorrect We’re not legally allowed to use it You require us to retain your information in order to establish, exercise or defend a legal claim You believe your right to privacy outweighs our interests to use your information for a specific purpose and you object to this
Disable cookies on browsers If you want to disable cookies on your web browser (such as Google Chrome, Mozilla Firefox, Safari or Internet Explorer), just click the ‘Help’ menu in the toolbar. This should guide you on how to change the settings on your browser, and how to disable cookies completely. For more guidance, click this link..
Contact us If you would like to get in touch with us for any reason (whether to ask a question, leave a comment, suggest a change or make a complaint) please contact us by email or write to:
Mike Tomkinson 11 Oakland Vale New Brighton Wirral CH45 1LQ